Privacy Policy

Last Updated: 15 January 2026

Forge Consulting is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services.

1. Information We Collect

We collect information you provide directly to us, including:

  • Contact information such as name, email address, phone number, and business address
  • Professional information including job title, company name, and industry
  • Communication records when you contact us or engage our services
  • Information provided through our contact forms or consultation requests

We may also collect information automatically when you visit our website, including:

  • Device and browser information
  • IP address and general location data
  • Pages visited and time spent on our website
  • Referring website or source

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide requested services
  • To communicate with you about our consulting engagements
  • To improve our website and service offerings
  • To send periodic communications about our services, with your consent
  • To comply with legal obligations and protect our legitimate interests

3. Legal Basis for Processing

Under the Malaysian Personal Data Protection Act 2010 (PDPA), we process your personal data based on:

  • Consent: When you voluntarily provide information through our forms or communications
  • Contractual necessity: To fulfill our consulting service agreements
  • Legitimate interests: For business operations, security, and service improvement
  • Legal compliance: To meet regulatory and legal requirements

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist in our operations, under confidentiality agreements
  • Professional advisors such as lawyers and accountants when necessary
  • Regulatory authorities when required by law

Any third parties with whom we share data are required to maintain the confidentiality and security of your information.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Secure data storage with encryption where appropriate
  • Access controls limiting data access to authorised personnel
  • Regular security assessments and updates
  • Staff training on data protection practices

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to maintaining robust protections.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

  • Contact inquiry data: 2 years from last interaction
  • Client engagement records: 7 years following engagement completion
  • Marketing preferences: Until you withdraw consent

7. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

8. Your Rights

Under the Malaysian PDPA, you have the following rights:

  • Right of access: Request access to your personal data we hold
  • Right to correction: Request correction of inaccurate or incomplete data
  • Right to withdraw consent: Withdraw consent for data processing where consent was the basis
  • Right to prevent processing: Object to processing that causes unwarranted damage or distress

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.

10. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected data from a minor, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date. We encourage you to review this policy regularly.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Forge Consulting

Email: [email protected]

Phone: +60 3-2031 7468

Address: 24 Persiaran Raja Chulan, 50200 Kuala Lumpur, Wilayah Persekutuan